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Home > Agile News > i2 Solutions Enable Retailers to Deliver a Multi-Channel Shopping Experience

i2 Solutions Enable Retailers to Deliver a Multi-Channel Shopping Experience

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Monday, 15 January 2007 15:28
i2 New-Generation Customer Order Management Designed to Enable Synchronization of and Visibility to the Order Fulfillment Process

NRF Annual Convention 2007 NEW YORK--(BUSINESS WIRE)--Today's consumers demand the ability to start their shopping process in one channel, and finish it in another. Retailers that need to offer a seamless multi-channel shopping experience can turn to i2 Technologies, Inc. (Nasdaq:ITWO) to help orchestrate orders through different sales channels and provide consumers with their products exactly when and where they want them.
Today, at the National Retail Federation's Big Show, i2 announced that it is further developing its proven and successful i2 New-Generation Customer Order Management solution to address the unique needs of retailers. The solution, i2 Customer Order Management for Retail, is being designed to deliver the tools retailers need to better manage the multi-channel experience for retailers and provide a superior customer shopping experience. Developed with strong workflow management capabilities, the solution will be packaged to help retail companies better orchestrate the order lifecycle - including configuration, quoting, delivery and payment - across multiple channels. The solution is being built to offer retailers a single order repository integrating the order fulfillment process across multiple channels and to enable inventory visibility and overall supply chain activity. As a result retailers could track product in the store, warehouse, in-transit or at the supplier, enabling a more accurate available-to-promise estimate for increased customer satisfaction.

"Today's retail market is fiercely competitive and in this environment, retailers are striving to address the needs of multi-channel shoppers in order to bring them greater satisfaction and convenience, and in turn, keep their loyalty," said Chuck Kramer, senior vice president and general manager of i2's Retail Industry Group. "i2's Customer Order Management suite is being tailored to help retailers execute multiple order management processes across multiple sales channels, delivering the convenience and exceptional shopping experience that consumers demand."

i2 Customer Order Management for Retail is being designed to give retailers:
  • the ability allocate, promise and source to configuration, capacity and availability;
  • global visibility into demand, supply, capacity and capabilities across the supply chain;
  • ability to track order status regardless of what channel used to place the order and where the product is in the supply chain;
  • the ability to support the complex the multi-channel selling model; and
  • the ability to leverage existing systems and solutions investments.
Additionally, the solution is being developed for retailers to be able to off-load complex processes to the solution and more rapidly realize the promised financial benefits of ERP rationalization and standardization. This is a key characteristic of all i2 new-generation solutions, allowing companies to better leverage their existing technology investments without facing a lengthy, expensive and risky rip-and-replace strategy.

Built on the i2 Agile Business Process Platform
The i2 Customer Order Management suite was built on the i2 Agile Business Process Platform, which offers a state-of-the-art service-oriented architecture, enabling companies to rapidly tailor order management demands to respond to new opportunities. Pre-defined templates and workflows offer rapid, reduced time-to-value implementations. The solution's visual design environment allows users to rapidly tailor all order management business processes, business rules, data models and integration touch points, to deploy highly specialized role-based user interfaces, and to speed integration with legacy systems and trading partners. The i2 Agile Business Process Platform is designed to bring greater speed, agility, quality, and cost-efficiency to any order management or supply chain process.

About i2
i2 helps business leaders make better supply chain decisions. i2's flexible new-generation solutions are designed to synchronize demand and supply across ever-changing global business networks. i2's innovative supply chain management tools and services are pervasive in a wide cross-section of industries; 20 of the AMR Research Top 25 Global Supply Chains belong to i2 customers. Learn more at www.i2.com.

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