Extends Configuration Intelligence by providing a holistic assessment
of the Change Management process
COLORADO SPRINGS, Colo.----Systems management technology innovator Configuresoft, Inc., announced
today the delivery of Enterprise Configuration Manager (ECM) Service
Desk Integration, a powerful solution developed under its Configuration
Intelligence™ initiative. By seamlessly
integrating with leading Service Desk solutions such as BMC Remedy,
Configuresoft provides IT organizations with the ability to identify and
reconcile unauthorized change, verify the effectiveness of planned
change and automate change management processes.
Today, most IT organizations have implemented Service Desk solutions to
manage the change process and reduce operational risk. Many are using
approaches such as ITIL to drive continuous improvement. However, most
existing solutions focus primarily on just two areas of the change
management lifecycle: the change approval and implementation processes.
These solutions typically fail to complete the change management loop by
verifying the change was actually implemented, and then by reconciling
the change(s) against the original service request. ECM Service Desk
Integration closes the loop by providing a holistic assessment of the
Change Management process from request, approval, implementation,
verification, and finally reconciliation providing clear visibility into
the effectiveness of planned and the impact of unplanned change across
the distributed enterprise.
“For organizations to fully realize the
benefits of service management, it’s crucial
to minimize the impact of unplanned change and gain audit level controls
over the change process,” said Audrey
Rasmussen, principal analyst with IT market analyst firm Ptak, Noel &
Associates. “Integrating the Service Desk into
Configuration Management processes automates the controls required to
reconcile authorized changes, as well as quickly recognizing the source
and impact of unplanned and potentially disruptive changes. By
implementing this closed loop process, organizations will quickly reduce
the volume of harmful changes and disruption in service delivery.”
Extending Configuresoft’s ECM with Service
Desk Integration also enables enterprises to determine whether or not
changes are achieving the desired outcome, while obtaining service level
goals. By correlating changes made and their relationships to critical
systems and security events occurring organization-wide, ECM Service
Desk Integration can evaluate if an enterprise is continuously improving
upon compliance, and if particular groups of servers, applications or
geographic locations are more consistently compliant with policies and
regulations.
Configuresoft has been selected by the U.S. Army to link the change
process with configuration management through Configuresoft’s
Service Desk Integration Solution, making out-of-band change visible,
improving external audit scores and greatly reducing the number of
incidents seen throughout the IT environment. By automating daily
verification tasks such as patches, passwords and anti-virus, the U.S.
Army has strengthened its security posture, reduced workloads and
refocused administrative resources for more complex issues and work.
Configuration Intelligence for Service Desk provides:
-
Rapid, continuous change audit verification and proactive
reconciliation of planned and unplanned change, reducing the risks
associated with unauthorized change, including downtime and security
vulnerabilities
-
Automated discovery and creation of structured Request for Change
(RFC) for improved process efficiency and reduced management costs
-
Delivery of accurate, actionable RFC decision support information and
enterprise-wide, cross platform implementation of required RFC changes
resulting in reduced incidents
-
Change management process effectiveness measurement resulting in
continuous improvement
“Through its ability to automate operational
processes, ECM Service Desk Integration allows IT organizations to
extend the Service Management umbrella and also gain clear visibility
into unplanned, or rouge changes” said Andrew
Bird, vice president of Configuresoft. “This
closed loop process for managing and tracking changes, provides our
customers the ability to drive continuous improvement through the change
process and the visibility into ad-hoc or out-of-band changes that
account for a majority of operational failures. With our technology they
can not only minimize risk, but also improve the service quality
delivered to the business.”
Pricing and Availability
ECM Service Desk Integration starts at $35,000.
About Configuresoft
Configuresoft is an innovator in systems management technology,
delivering the enterprise Configuration Intelligence™
to effectively and efficiently manage today’s
heterogeneous computing infrastructures. Spanning both security and
operations, the Company’s configuration
management, compliance and remediation products are used by 13 of the
world’s 25 largest companies to keep their
critical systems properly configured, while ensuring compliance with
regulatory requirements such as Sarbanes-Oxley, FISMA, GLBA, HIPAA and
DISA, and industry standards such as ISO 27001, PCI DSS and VMware ESX
and Microsoft Security Hardening Guides. To contact Configuresoft,
please call (888) U-CONFIG or visit www.configuresoft.com.
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