We have 3962 guests and 1 member online

Agile Blogs

Opinions by and for the agile community. Do you have an agile opinion? Add it Here
Tags >> Help Desk
Jan 10

5 Q & A's EVERY PM Should Know

Mike Posted by: Mike in Subscriptions | Comment (0)

1)      What are the 5 reasons a project fails?

They are:

1) Lack of communication - 40% of project managers cited poor communication as the leading cause of IT project failures.

Read More...
Jan 07

5 Questions Every PM Should Know (But Don't)

Mike Posted by: Mike in Subscriptions | Comment (0)

1)      How can you use issue tracking for projects?

In software development, an Issue or Bug is a glitch in your software system that causes the program to behave in a way other than designed. An issue tracking system will manage and maintain your lists of issues by being in the center of the software bug life cycle model, and keeping your issues organized and centralized. For example, assigning tasks to team members, setting priorities, and running reports allow you to easily track the bug or issue throughout its lifecycle, so bugs don’t fall through the “cracks”.

Organizations also commonly use Issue tracking systems for their customer support call centers in conjunction with Help Desk software to create, assign, update, track and resolve reported issues. These issues could come from customers directly, or even from the organization's other (non IT) employees. If you plan on using an Issue Tracker in your customer support center, it is imperative that your help desk and issue tracker are fully integrated-all Elementool products are seamlessly integrated.

Read More...

Agile Marketplace - Announcements and Special Offers

The Business Case for ALM Transformation
Are legacy systems holding your company back?  Breakthrough these technical constraints with an open and scalable environment that meets your unique business need to transform. There is no reason to be locked into an obsolete platform. The output of a number of recent transitions from legacy systems, this is practical white paper shares lessons learned and illustrates how guidance and enablement can pave the way for change.
Download this Whitepaper